Digital finance.

• Frankfurt-Eschborn
• Permanent employment
• Full-time

Your role:

As Head of Customer Support (m/f/d), you will be responsible for setting up, developing and operationally managing our customer service team. You ensure a first-class customer experience, optimize processes and develop a sustainable support strategy. You will work closely with the Product, Compliance and IT departments.

Your tasks:

• Establishment, management and further development of the customer support team
• Development and implementation of support strategies and processes for maximum customer satisfaction
• Monitoring and analyzing KPIs to continuously improve service quality
• Close collaboration with product and IT teams to optimize customer journeys
• Introduction and further development of automation solutions (e.g. chatbots, self-service portals)
• Ensuring compliance with regulatory requirements in customer support (e.g. data protection, consumer protection)

Your profile:

• Several years of experience in customer support, ideally in a fintech, e-commerce or payment company
• Management experience with teams in fast-growing companies
• Deep understanding of customer experience, customer success and support processes
• Experience with support technologies such as Zendesk, Freshdesk or comparable CRM tools
• Analytical and strategic mindset, combined with a hands-on mentality
• Strong communication and problem-solving skills
• Very good written and spoken German and English skills

What you can expect from BO1:

• A key role in a fast-growing fintech with great creative freedom
• The opportunity to build and scale an innovative support team from the ground up
• Flexible working models (remote or hybrid) and a modern corporate culture
• Further training opportunities and career development
• A motivated team with a passion for fintech and outstanding customer service

You’re ready for something new?

Would you like to become part of our mission and take the technical area to the next level?
level? Then send us your application including salary expectations and start date to jobs@bo1.de We’re looking forward to seeing you!

All information will be treated confidentially in accordance with the guidelines of the General Data Protection Regulation.

• Frankfurt-Eschborn
• Permanent employment
• Full-time

About us:

We are an innovative fintech start-up based in Eschborn that develops smart financial solutions. To help us turn our vision into reality, we are looking for a Human Resources Manager (m/f/d) to build our HR department from the ground up, not only creating structures but also shaping our corporate culture. If you want to take on responsibility, successfully shape the recruitment process and drive HR processes forward with a modern approach, you’ve come to the right place.

Your tasks:

• Building the HR department: You develop and implement strategies, processes and tools that make our HR work efficient and sustainable.
• Recruiting & Onboarding: You manage the entire recruiting process and ensure that we find the right talent and integrate them optimally into the team.
• Culture and employee retention: You shape a positive corporate culture in which our employees feel comfortable and want to contribute in the long term.
• HR administration: From employment contracts to compliance – you keep an eye on the basics and ensure smooth operational implementation.

Your profile:

• HR experience: You already have several years of experience in HR, ideally in a start-up or a growing company.
• Hands-on mentality: You get things done, find pragmatic solutions and feel comfortable in a dynamic environment.
• Strong communication skills: You can inspire people, explain processes clearly and present yourself confidently.
• Flexibility: You are willing to work in Eschborn and at the same time appreciate the possibility of working from home.
• Start-up experience: You know the challenges of growth and have the skills to support us.
• Language skills: You are fluent in written and spoken German and English.

What you can expect from BO1:

• Responsibility: The opportunity to build up an HR department from scratch and play a key role in shaping it.
• Flexibility: working hours and locations that suit you and your life.
• Growth: A fast-growing company where you can develop with us.
• Team spirit: A committed and motivated team that works together towards a common goal.
• Dynamic: Flat hierarchies, short decision-making processes and an environment in which your ideas are heard.

You’re ready for something new?

Would you like to become part of our mission and take People & Culture to the next level? Then send us your application including salary expectations and start date to jobs@bo1.de We’re looking forward to seeing you!

All information will be treated confidentially in accordance with the guidelines of the General Data Protection Regulation.